We ship all of our non-local orders through Canada Post 2-3 business day service or Expedited, Pricing varies depending on your location but is a flat rate price for each location. We will also provide you with a tracking number via email once your order has been shipped. NOTE: since COVID-19 started the arrival of those same orders has been closer to 3-8 business days within Ontario. If you ever have any questions or concerns about the whereabouts of your order feel free to email us 24/7 at firstname.lastname@example.org or chat in the chatbox in the bottom right corner. ( We are receiving a lot of emails and messages on all platforms and are working hard to return all messages, we are very sorry if we missed yours but we are working at full speed to ensure all orders get out, very sorry about that!)
If you have a question regarding the return of a product I am fully open to working with you! Our customers always come first and we ensure the quality and safe arrival of our jam and products. If something arrives broken, then we will always send a new jar. Our company would be nothing without you, our loyal customers, we promise to provide an unbelievable product each and every time, and that the full experience leaves a smile on your face or let us know and we will do our very best to fix it! 🙂 I wish everyone a happy and safe summer.