We ship all of our non-local orders through Canada Post 2-3 business day service at a flat rate cost of $10 for any size order within Ontario. It is $22 for outside of Ontario except for $17 for Quebec.). We will also provide you with a tracking number via email once your order has been shipped. NOTE: since COVID-19 started the arrival of those same orders has been closer to 2-5 days and some orders in the Ottawa area for some reason, at random, are taking about 5-10 days, I’m so sorry about that, but rest assured the minute we receive an order we begin packaging that order together and generally have it mailed out the next day. If you ever have any questions or concerns about the whereabouts of your order feel free to email us 24/7 at email@example.com or chat in the chatbox in the bottom right corner.
If you have a question regarding the return of a product I am fully open to working with you! Our customers always come first and we ensure the quality and safe arrival of our jam and products. If something arrives broken, then we will always send a new jar. Our company would be nothing without you, our loyal customers, we promise to provide an unbelievable product each and every time, and that the full experience leaves a smile on your face or let us know and we will do our very best to fix it! 🙂 I wish everyone a happy and safe summer.